Frequently Asked Questions

The following pertains to all the training courses we offer.

Who should attend?

Our courses are for anyone looking to gain an in-depth understanding of Agile & Scrum, from the various perspectives within the Scrum and Agile frameworks. All audiences are welcome, including executives, architects, business analysts, project managers, and program/portfolio managers.

Are your classes offered in-person or online/virtual?

Right now, all our classes are only offered online/virtually. We do not expect to return to in-person instruction anytime soon.

Where can I see a list of all the upcoming course schedule/course dates & times?

We are not offering public classes at this time. We plan to offer them again in late Q4 2022 and/or early Q1 2023.  When we release the schedule, we will update this page accordingly.

Where can I see a list of the course prices?

The course prices are listed on each specific course listing page as they fluctuate depending on whether or not there is an early-bird price available. Go to http://brettpalmer.corsizio.com and then click on the course date you are interested in. From that specific course page, the price will be displayed on the upper right side of the page.

Can I receive a discount?

Yes, we currently offer an early-bird price for people who would like to book at least two weeks in advance for our courses. This is the only discount we now offer and we offer it for every course date. Go to http://brettpalmer.corsizio.com and then click on the course date you are interested in. From that specific course page, the latest price will be displayed on the upper right side of the page.  If you do not see an early-bird price, it is either within the two-week window prior to your course, or we have run out of all available discounts for your particular course date.


Can I pay in monthly installments?

Not at this time.

Can I receive an invoice for expense reimbursement from my employer?

If you are seeking reimbursement for a training course, please talk to your employer first.  You will need to pay for your course in advance and upon receiving payment, you will automatically receive an automated sales receipt.  If you need us to regenerate your sales receipt, please email us at hello@brettpalmer.com. We only issue invoices to a select group of corporate clients for our larger training and coaching engagements.

What if I am just starting out, or don’t have IT experience?

Our courses are designed for both beginner and advanced audiences.


What software is required?

All our courses are delivered via the free Zoom videoconferencing software, which can be downloaded here: https://zoom.us/download#client_4meeting. The file to download is called Zoom Client for Meetings which is the first link on the page.

What are the technical requirements?

In order to create successful outcomes, please read the following:

1. Participants should be comfortable using a computer. During the course, students will be asked to switch between viewing the Zoom application and navigating various webpages.  Google Chrome is our recommended browser. You can download it here: https://www.google.com/chrome.

2. Use a personal desktop computer or laptop.  The use of tablets and mobile phones is not recommended. Company-issued work computers tend to be restricted and locked down in numerous ways and may create technical problems during your course. Instead, use your personal computer or borrow someone’s personal laptop if at all possible.  Disable all VPN’s to allow for a stronger, more stable internet connection. Don’t skip over any of this. If you want to accept the risk and try it anyway, please appreciate that we are unable to provide technical support during the course.

3. Please install the Zoom software and prepare your computer a few days in advance so you have time to correct any issues prior to the start of your course. Download the latest version of the Zoom software on a personal desktop or laptop computer before joining this course.  You do not need to sign up for a Zoom account or give them a credit card number to download and install the free software. This step is often overlooked and missed.

Please test your Zoom configuration by going to http://zoom.us/test to ensure your computer is set up properly, and to watch this video to get a brief overview on Zoom – https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-.

We do not recommend using the web browser version of Zoom.  The web browser version of Zoom tends to create technical problems during our courses. Instead, download and install the Zoom Client for Meetings software onto your computer (see link provided in the previous question) and then join the course through this Zoom desktop client application. If you don’t understand what this means, please call our office at least 48 hours before the course starts and we’ll work it out with you. It’s super simple but we need to handle it well in advance (our office is closed on Mondays and Fridays). Please appreciate that we are unable to provide technical support during the course.

4. Use a stable high-bandwidth internet connection. Please do not use a cell phone hotspot. (You will have a downgraded experience if you attempt to use a cell phone hotspot.). We recommend that you avoid using Wifi and access our classes via a wired Ethernet connection if at all possible. We also strongly recommend asking other household members not to engage in high-bandwidth internet activities while you are taking your course, including watching Hulu, Netflix, YouTube, online gaming and high bandwidth usage of cell phone WiFi or hotspot connections. To be safe and ensure the best connection for your course, disable WiFi from all other household members cell phones. Don’t skip this step. A minimum recommendation is 800kbps/1.0Mbps (up/down) for high quality video (ideally 1.5Mbps/1.5Mbps (up/down) or higher for HD video). You can test your bandwidth by visiting: https://www.speedtest.net/. For further Zoom technical specifications, please visit: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux.

Is there a workbook?

The downloadable materials will be provided to all students at the beginning of their course. We do not provide our course materials prior to class.

Is there a pre-class assignment?

Yes. If at all possible, please plan two hours prior to class. If you sign up for the class at the last minute, plan to do the pre-class assignment as soon as possible. The pre-class assignment will be of great benefit to you.  You will receive an automated email with the instructions for the pre-class assignment immediately after you register and make payment for your course.

Are there group activities?

Yes. We use group breakouts and activities to distinguish theory from actual real work, and to reinforce the learning concepts using the latest approaches in adult learning theory and brain science. If you do not like interacting with other people, then our course style will not work for you and we recommend not taking any of our courses. Plan to be busy interacting with your peers the entire time in class. We will give you work assignments to do during class to reinforce the concepts. We do not end class early.

Are there breaks?

Yes. We will take short 10 or 15 minute breaks every 75 to 90 minutes throughout each day of your course. We will also have a 60-minute lunch break each day. Participants should plan their schedules so they can be 100% focused during their training course.

Important note: Although people find our courses engaging and provide us feedback saying the course seemed to fly by quickly, it will require that you set aside your life for two full days and really dig in. We need everyone to come ready to learn — and have fun!

We really do have a lot of fun during our courses. Please click here and let us know you read the FAQ.

Is there a certification exam/test?  How can I prepare for the exam/test?

This question only applies to those taking the Certified ScrumMaster (CSM) course.

Only the Certified ScrumMaster (CSM) course requires the taking of an exam to receive the certification. All other courses we offer do not have an exam. Those course certifications are awarded immediately upon successful completion of the course (assuming satisfactory attendance and participation, and met any prerequisites).

For the Certified ScrumMaster (CSM) course, to be eligible to take the exam, all students must first complete the 2-day training course which means sitting through both days of class and fully participating in the course, asking questions, being on camera, and completing the training activities during the group breakout sessions.

Pay attention and participate in your course. Ask questions and engage the other students in conversations during class to deepen everyone’s understanding of the material. After your course, read the provided materials and take our proprietary CSM Exam Simulator to make sure you are ready for the exam.

Our Scrum courses are designed to teach you the theory and philosophy behind Scrum, which will both prepare you for real-world application of Scrum and give you everything you need to pass the Certified ScrumMaster (CSM) exam. Your registration cost includes the exam fee with the Scrum Alliance, which is the issuing organization of the CSM certification. Upon successful completion of the 2-day course, you will receive an email from the Scrum Alliance with a link to take the exam.

You can take your exam immediately following the end of the course, or you can choose to study for a few days and then take your exam. We recommend completing your exam as soon as possible after your course. Most people take the exam immediately after the course ends on the second day of class.  You cannot take the exam before the class ends on the second day of class.  You must complete the exam within 90 days of receiving the exam link from the Scrum Alliance.

You can take the CSM exam online from any location. You do not need to go to an exam testing center for your exam. The exam has 50 multiple choice questions, of which 37 correct answers are needed to pass. There is a 60-minute time limit for the exam. After the exam, you receive your score immediately.

What about the renewal/continuing education requirements?

You will need to acquire Scrum Educational Units (SEU) to renew your certification with the Scrum Alliance. Please visit this link for more information: https://www.scrumalliance.org/get-certified/scrum-education-units.  If you have specific questions, please email us at hello@brettpalmer.com.

What about PDUs?

Professional Development Units (PDUs) are continuing education requirements through the Project Management Institute (pmi.org). You cannot earn PDUs unless you already have an existing certification with PMI.org. If you already have a certification through PMI.org, (e.g. you already have a PMP or CAPM) you can earn 16 PDU hours (split as 5 technical, 6 leadership, and 5 strategic). Please note that PDU’s are for documenting continuing education requirements for the certification renewal process through PMI.org.  This only applies to people who are already certified. If you have specific questions, please email us at hello@brettpalmer.com.

What is your contact information?

Please contact us at hello@brettpalmer.com or call us at +1 949-304-1033.

What if I cannot attend my course?

If you are not able to attend your course, please email us at hello@brettpalmer.com as soon as possible so we can work with you on your options. Please note the cancellation policy stated below.

What is the cancellation policy?

You may transfer your registration once for a $75 charge to another class offered by Brett Palmer & Associates within three months of the start date of your course, however, we are unable to honor transfer requests within 48 hours of the start time of the course. Your registration is nonrefundable. If you are more than 30 minutes late, no-show/do not attend, or do not fully complete your course, you will forfeit your registration. Attendees must be fully present (on camera) for the full duration of the course to be eligible for certification. If you miss more than 30 minutes during the 2-day course you will not be eligible for certification. If the presenter cancels the workshop a full refund will be made.

Media Release Policy

Please be aware that Brett Palmer & Associates (Brett Palmer, et al) may capture photographs, video and sound footage from your course. By attending a BPA course, you authorize Brett Palmer & Associates to use these artifacts in future educational or promotional materials either in print, video, or online.