If you have any questions or need assistance, please email us at [email protected] or call 1-888-366-6259. We’re happy to help!

Terms & Conditions

We’re excited to have you join us! This is an interactive class with your colleagues, featuring breakout discussions, group activities, and exercises to reinforce the material and help solidify your understanding. Full active participation with your camera on for the entire duration of the course is required to be eligible for the CSM exam and Scrum Alliance membership. Since the class will not be recorded, missing any sections means you’ll miss important content. To get the most out of this experience and ensure you're well-prepared for the exam, please set aside all personal and work commitments during the class so you can fully engage and contribute to these collaborative sessions. We’re here to support you, so please email us at [email protected] with any questions. We look forward to helping you grow professionally!

Before Your Course

To ensure everything runs smoothly, please contact us with any questions or technical concerns at least 24 hours before your course begins. This allows us time to address any issues early, as your instructor won’t be able to provide technical support during the session. Thank you for understanding!

Technical Setup

To guarantee the best experience during your course, please follow these steps:

1. Download the latest version of Zoom Workplace from https://zoom.us/download. Avoid using the web version of Zoom, which can cause technical issues during your course.

2. Use a personal desktop or laptop with a stable, high-speed internet connection. Avoid using tablets, phones, or devices with corporate restrictions. Disable any work VPNs for a more reliable connection.

3. For the best connection, use a wired Ethernet connection instead of WiFi or mobile hotspots.

4. Test your Zoom setup at https://zoom.us/test to ensure your audio, camera, and microphone are working properly.

5. Use Google Chrome as your browser for the best compatibility.

6. Test your computer by adding your name to a virtual post-it note on the course whiteboard here - Enter in with the "View as a Visitor" option which will allow you to edit the whiteboard and add your name using the left side bar navigation. If you have any trouble, please call our office so we can walk you through the process.

Certified ScrumMaster (CSM) Exam

The CSM exam includes 50 multiple-choice questions, and you’ll need to achieve a score of 74% (37 correct answers) to pass. You’ll have 60 minutes to complete the exam, which must be taken within 90 days of receiving the exam link. The exam is available online and on-demand, so you can take it at your convenience. To prepare, we recommend reviewing the 2020 Scrum Guide and the Agile Manifesto.