Revised April 11, 2024

We carefully design our policies to maximize benefits and enhance the learning experience for every student in our professional certification courses. Your understanding and cooperation are greatly valued.

What's the process for registration and cancellation?

Please register using a credit card on the course registration page. For group sign-ups, email [email protected]. Cancel or transfer at no extra cost before the class starts by emailing the same address. If the instructor cancels or you opt out, expect a refund within seven business days; your bank might need extra days to reflect it.

Can you explain the CSM exam process, cost, and preparation strategies? (Only applies to CSM course only)

For the CSM course, once you've actively participated in our live online course, we forward your details to the Scrum Alliance, which will send you an exam link. The exam consists of 50 multiple-choice questions, with a pass mark of 74% (37 correct answers). It should be completed within 60 minutes and within 90 days of receiving the link. You can take the exam from anywhere and at any time as it's online and on-demand.

For preparation, active participation during the course is essential. Post-course, review the provided materials and study the following resources:

2020 Scrum Guide at https://www.scrumguides.org
Agile Manifesto 4 Values at https://agilemanifesto.org
Agile Manifesto 12 Principles at https://agilemanifesto.org/principles.html

What materials are provided?

We provide downloadable materials during our courses, which are not available before the class starts.

Is there pre-course material?

The only thing you need to do is ensure you complete step 5 under technical requirements below.

How are breaks managed during the course?

Yes, we incorporate short breaks throughout the course, along with a longer lunch break for full-day courses.

When are the bonus sessions?